Quality Management Essentials

The design of a product is based on customer needs and willingness to pay. The production process aims to achieve the required quality, but natural process variation leads to quality variations. Quality is the fitness for intended use and is a commitment to a consumer. Quality management ensures that a product or service is fit for its purpose through quality planning, control, and improvement. It also uses quality control tools to achieve more consistent quality. This book provides practical knowledge and understanding of quality-related issues to make correct decisions faster and contribute to a modern dynamic production environment.

Format: Hardback
Length: 216 pages
Publication date: 14 September 2022
Publisher: World Scientific Europe Ltd

A product's design is intricately crafted to cater to the desires and preferences of customers, ultimately shaping its quality. The intricacies of the production process play a pivotal role in achieving the desired quality standards. However, it is important to note that natural variations in the production process can lead to fluctuations in the quality of a product or service. Consequently, quality can be defined as the degree to which a product or service fulfills its intended purpose, effectively performing the tasks it was designed to undertake. It represents a commitment, whether explicit or implicit, to meet the expectations of known or unknown consumers in the market.

Quality management is a comprehensive approach that encompasses the planning, control, and improvement of quality throughout the entire lifecycle of a product or service. It goes beyond mere product and service quality and focuses on the strategies and tools necessary to maintain and enhance it over time. Quality management employs a range of quality control tools to achieve consistency and reliability in the production process. These tools include statistical analysis, process control, and quality assurance methodologies, among others.

The primary objective of this book is to impart essential practical knowledge and understanding of quality-related issues to readers. By providing a comprehensive guide to quality control and quality management, readers will be equipped to make informed decisions faster and contribute effectively to a modern, dynamic production environment.

The book covers a wide range of topics related to quality, including quality planning, quality control, and quality improvement. It delves into the principles, techniques, and tools employed in these areas, providing readers with a deep understanding of how to implement and maintain quality standards in their organizations.

In addition to theoretical knowledge, the book includes numerous practical examples and case studies that illustrate the application of quality principles in real-world scenarios. These examples help readers to connect the theoretical concepts with practical applications, making the information more accessible and relevant to their professional lives.

Furthermore, the book addresses the challenges and complexities associated with quality management, such as managing supplier relationships, addressing customer complaints, and implementing continuous improvement initiatives. It provides readers with strategies and techniques to overcome these challenges and achieve sustainable quality improvement.

In conclusion, this book is a valuable resource for professionals, students, and anyone interested in enhancing their understanding of quality and its role in organizational success. It provides a comprehensive and practical guide to quality control and quality management, equipping readers with the knowledge and tools necessary to drive quality excellence in their organizations.

ISBN-13: 9781800612280